Refreshing Transparency in Response to Customer Critiques, Courtesy of BART San Francisco

San Francisco’s Transit System Stopped Being Polite and Got Real About Complaints on Twitter (Libby Nelson @ Vox.com): http://www.vox.com/2016/3/17/11254270/sf-bart-tweets

 

I Would Like to Buy a Drink for the Poor Soul Who Ran the San Francisco BART Twitter Account Last Night (Sophie Kleeman @ Gizmodo.com): http://gizmodo.com/i-would-like-to-buy-a-drink-for-the-poor-soul-who-ran-t-1765477706