Skip to content

Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

January 14, 2016September 18, 2016

United’s Quest to be Less Awful

http://www.bloomberg.com/features/2016-united-airlines-struggles/

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on Google+ (Opens in new window)
  • Click to email this to a friend (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)

Related

LinkPosted in Learning and Integration, Managing Customers, Managing EmployeesBy Ryan Buell

Post navigation

← How Diversity Makes Us Smarter
How One Fast-Food Chain Keeps Its Turnover Rates Absurdly Low →

Menu

  • Course Description

Categories

  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Letter Writing Exercise
    • New Service Design Exercise
  • Course Resources
  • Uncategorized

Recent Posts

  • Consumer Financial Protection Bureau Customer Complaints Database
  • A “crazy generous concept”: $3 Espressos in NYC
  • Starbucks is going retro to make customers feel welcome again
  • This American Life: I Wish I Knew How to Force Quit You – AI Poetry
  • Massachusetts Question 5: Minimum Wage for Tipped Employees

Recent Comments

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    • Course Description
    Proudly powered by WordPress | Theme: Cubic by WordPress.com.
    loading Cancel
    Post was not sent - check your email addresses!
    Email check failed, please try again
    Sorry, your blog cannot share posts by email.