Category: Articles and Current Events
During COVID, masked employees improve service quality perceptions
Elon Musk: “There should be more time on the product or service itself…”
The Life of Zappos’s Pioneering CEO – Tony Hsieh
Tony Hsieh, entrepreneur who made Zappos an online retail giant, dies at 46
Remembering Tony Hsieh, Former Zappos CEO
When Providing Wait Times, It Pays to Underpromise and Overdeliver
2020 Most Disruptive MBA Startups
Home Depot Won a Lot of Customers During the Pandemic. The Trick Is Keeping Them.
