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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Articles and Current Events

November 20, 2022November 20, 2022

Blank Street Coffee Is Suddenly Inescapable

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November 1, 2022November 1, 2022

Costco CEO Craig Jelinek on Shareholders, Costco.com, and Hot Dogs

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October 23, 2022October 23, 2022

The Houston Furniture Legend Who Could Win $75M On The Astros World Series Run

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September 20, 2022September 20, 2022

Queen Elizabeth II: The Queue and the Cumbria expert who helped plan it

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September 20, 2022September 20, 2022

Zappos’ ‘Customer Service for Anything’ is a very human experience

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September 20, 2022September 20, 2022

You Can Call Zappos To Ask For Help On Anything—One Doctor Did And Was Able To Help 300 COVID-19 Patients

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September 20, 2022September 20, 2022

Retail Therapy: Zappos Offers to Listen to Pandemic Worries

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September 13, 2022September 13, 2022

8 Airports Where You Can Reserve a Fast Lane Through the TSA Checkpoint

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November 11, 2021November 11, 2021

Nice work week, if you can get it

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November 7, 2021November 7, 2021

Analysis Group’s CEO on Managing with Soft Metrics

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Recent Posts

  • Blank Street Coffee Is Suddenly Inescapable
  • Costco CEO Craig Jelinek on Shareholders, Costco.com, and Hot Dogs
  • The Houston Furniture Legend Who Could Win $75M On The Astros World Series Run
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  • The Drive-Thru Awards

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