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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Course Resources

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Managing Service Operations
[MBA Course]

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August 26, 2019September 10, 2019

Fall 2019 Syllabus

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August 28, 2018August 28, 2018

Fall 2018 Syllabus

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August 26, 2016November 5, 2016

Fall 2016 Syllabus

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March 28, 2016March 28, 2016

Protected: 2016 Spring Break Service Dispatches

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  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Customer Compatibility Exercise
    • Letter Writing Exercise
    • New Service Design Exercise
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