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Fall 2020 Syllabus
Fall 2019 Syllabus
Here’s The Real Reason Service Guarantees Work
Uber hires Harvard Business School professor Frances Frei to solve its leadership problems
United Airlines issues a new policy requiring crews to be booked sooner
New Research Looks At Ways To Help Stop Airbnb Racial Discrimination
Harvard Dining Contract Pays $35,000 per Year, Covers Copays
Southwest Airlines Adds Standby Perks for Elite Frequent Flyers
