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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Uncategorized

October 18, 2022October 18, 2022

Why Making a Change is So Hard

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October 7, 2022October 7, 2022

The Drive-Thru Awards

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October 4, 2022October 4, 2022

Here’s what CVS hours will look like once pharmacists’ lunch break policy begins

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October 4, 2022October 4, 2022

How Pharmacy Work Stopped Being So Great

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October 3, 2022October 3, 2022

Bon Appétit Put 11 Cameras In NYC’s Busiest Brunch Restaurant

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October 3, 2022October 3, 2022

Fries of the Future

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September 26, 2022September 26, 2022

How I built this: Southwest Airlines

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September 9, 2022September 21, 2022

I’m Not Outdoorsy, but This Tinyhouse Hotel Made Me Feel Like I Could Be

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December 14, 2021September 27, 2022

After Hours: Holiday Travel Headaches

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September 14, 2021September 14, 2021

Before Renovating, They Had to Get Rid of the Current Occupants: Mice

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    • Designing Service Excellence
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    • Customer Compatibility Exercise
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