Managing Service Operations
During COVID, masked employees improve service quality perceptions
Elon Musk: “There should be more time on the product or service itself…”
2020 MSO Service Bank
The Life of Zappos’s Pioneering CEO – Tony Hsieh
Tony Hsieh, entrepreneur who made Zappos an online retail giant, dies at 46
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When Providing Wait Times, It Pays to Underpromise and Overdeliver
2020 Most Disruptive MBA Startups
Home Depot Won a Lot of Customers During the Pandemic. The Trick Is Keeping Them.
