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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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Managing Service Operations
[MBA Course]

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November 20, 2022November 20, 2022

Blank Street Coffee Is Suddenly Inescapable

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November 1, 2022November 1, 2022

Costco CEO Craig Jelinek on Shareholders, Costco.com, and Hot Dogs

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October 23, 2022October 23, 2022

The Houston Furniture Legend Who Could Win $75M On The Astros World Series Run

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October 18, 2022October 18, 2022

Why Making a Change is So Hard

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October 7, 2022October 7, 2022

The Drive-Thru Awards

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October 4, 2022October 4, 2022

Here’s what CVS hours will look like once pharmacists’ lunch break policy begins

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October 4, 2022October 4, 2022

How Pharmacy Work Stopped Being So Great

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October 3, 2022October 3, 2022

Bon Appétit Put 11 Cameras In NYC’s Busiest Brunch Restaurant

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October 3, 2022October 3, 2022

Fries of the Future

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September 26, 2022September 26, 2022

How I built this: Southwest Airlines

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  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
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    • Customer Compatibility Exercise
    • Letter Writing Exercise
    • New Service Design Exercise
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Recent Posts

  • Blank Street Coffee Is Suddenly Inescapable
  • Costco CEO Craig Jelinek on Shareholders, Costco.com, and Hot Dogs
  • The Houston Furniture Legend Who Could Win $75M On The Astros World Series Run
  • Why Making a Change is So Hard
  • The Drive-Thru Awards

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