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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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Managing Service Operations
[MBA Course]

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December 16, 2020December 16, 2020

During COVID, masked employees improve service quality perceptions

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December 11, 2020December 11, 2020

Elon Musk: “There should be more time on the product or service itself…”

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December 5, 2020January 3, 2021

2020 MSO Service Bank

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December 3, 2020December 3, 2020

The Life of Zappos’s Pioneering CEO – Tony Hsieh

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November 30, 2020November 30, 2020

Tony Hsieh, entrepreneur who made Zappos an online retail giant, dies at 46

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November 30, 2020November 30, 2020

Remembering Tony Hsieh, Former Zappos CEO

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October 25, 2020October 25, 2020

When Providing Wait Times, It Pays to Underpromise and Overdeliver

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October 24, 2020October 24, 2020

2020 Most Disruptive MBA Startups

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October 24, 2020October 26, 2020

Home Depot Won a Lot of Customers During the Pandemic. The Trick Is Keeping Them.

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October 8, 2020October 19, 2020

Out of work since lockdown, Mumbai’s dabbawalas are all set to return

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  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Customer Compatibility Exercise
    • Letter Writing Exercise
    • New Service Design Exercise
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Recent Posts

  • During COVID, masked employees improve service quality perceptions
  • Elon Musk: “There should be more time on the product or service itself…”
  • 2020 MSO Service Bank
  • The Life of Zappos’s Pioneering CEO – Tony Hsieh
  • Tony Hsieh, entrepreneur who made Zappos an online retail giant, dies at 46

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