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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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Managing Service Operations
[MBA Course]

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November 11, 2021November 11, 2021

Nice work week, if you can get it

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November 7, 2021November 7, 2021

Analysis Group’s CEO on Managing with Soft Metrics

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October 30, 2021October 30, 2021

How Cheesecake to Go Saved the Cheesecake Factory

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October 29, 2021October 29, 2021

Santa Fe BK Experiments With an Innovative Way to Pay All Employees Fairly

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October 25, 2021October 25, 2021

Inside Amazon’s Worst Human Resources Problem

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October 16, 2021October 16, 2021

Where’s all your stuff? It’s complicated

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October 12, 2021October 12, 2021

The Facebook Whistleblower, Frances Haugen, Says She Wants to Fix the Company, Not Harm It

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October 7, 2021October 7, 2021

Zuckerberg: “We’re effectively sending the message that it’s safer not to look at all…”

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October 2, 2021October 2, 2021

‘Everything Going the Wrong Way’: Dollar Stores Hit a Pandemic Downturn

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October 2, 2021October 2, 2021

Inside United Airlines’ Decision to Mandate Coronavirus Vaccines

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  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
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    • Customer Compatibility Exercise
    • Letter Writing Exercise
    • New Service Design Exercise
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Recent Posts

  • Nice work week, if you can get it
  • Analysis Group’s CEO on Managing with Soft Metrics
  • How Cheesecake to Go Saved the Cheesecake Factory
  • Santa Fe BK Experiments With an Innovative Way to Pay All Employees Fairly
  • Inside Amazon’s Worst Human Resources Problem

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