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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

October 8, 2020October 19, 2020

Out of work since lockdown, Mumbai’s dabbawalas are all set to return

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October 7, 2020October 7, 2020

Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

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October 1, 2020October 1, 2020

The covid-19 recession is the most unequal in modern U.S. history

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September 28, 2020September 28, 2020

Cranky customers, masked smiles redefine workplace culture: ‘Feels like we’re strangers’

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September 28, 2020September 28, 2020

How to (Actually) Change Someone’s Mind

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September 26, 2020September 26, 2020

Customer Complaints, and Their Ways of Complaining, Are On the Rise

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September 23, 2020

Rent the Runway axes the Unlimited model

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September 15, 2020

The New M&A Playbook

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September 11, 2020September 21, 2020

With no contact and substantial space, Getaway’s tiny houses were ahead of their time

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September 7, 2020September 8, 2020

Is PG&E going to pay you back after power shutoffs?

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    • Designing Service Excellence
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