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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Designing Service Excellence

October 23, 2022October 23, 2022

The Houston Furniture Legend Who Could Win $75M On The Astros World Series Run

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October 16, 2021October 16, 2021

Where’s all your stuff? It’s complicated

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September 23, 2020

Rent the Runway axes the Unlimited model

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September 15, 2020

The New M&A Playbook

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September 11, 2020September 21, 2020

With no contact and substantial space, Getaway’s tiny houses were ahead of their time

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September 7, 2020September 8, 2020

Is PG&E going to pay you back after power shutoffs?

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September 1, 2020September 1, 2020

Walmart Announces Membership Service in Attempt to Compete With Amazon

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October 1, 2019

In New York City, Starbucks Is Quietly Building A Mobile Order-Only Store

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September 18, 2019

What Brands Can Learn About Customer Experience From Hot Pot Chain Hai Di Lao

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August 7, 2019August 27, 2019

FedEx Ends Amazon’s U.S. Ground Deliveries as Retailer Rises as Rival

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Recent Posts

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