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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Course Exercises

October 24, 2020October 24, 2020

2020 Most Disruptive MBA Startups

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September 26, 2020September 26, 2020

Customer Complaints, and Their Ways of Complaining, Are On the Rise

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October 12, 2018October 14, 2018

Customer Compatibility Exercise (STUDENTS ONLY)

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May 25, 2016

American Airlines waives man’s $200 change fee after witty letter

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    • Designing Service Excellence
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