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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Learning and Integration

August 16, 2019August 27, 2019

Wells Fargo Closed Their Accounts, but the Fees Continued to Mount

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November 27, 2017November 27, 2017

Walmart’s Pickle: How To Remain the Everything Store

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June 25, 2017November 27, 2018

After Travis Kalanick’s Resignation, Will Uber Really Change?

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March 10, 2017

IDEO is Changing the Way Managers Think About Thinking

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February 28, 2017March 1, 2017

How to Get Better Customer Service, and Skip the Rage

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February 13, 2017

Amazon’s Living Lab: Reimagining Retail on Seattle Streets

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December 22, 2016

An Inside Look at the Service Transformation Underway at U.S. Veterans Affairs

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December 4, 2016

Don’t privatize the VA

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September 26, 2016November 5, 2016

Wells Fargo Workers Claim Retaliation for Playing by the Rules

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September 14, 2016

The Hard Truth About Business Model Innovation

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