Skip to content

Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Learning and Integration

April 21, 2016September 7, 2016

This Hospital Guarantees Good Service, or Your Money Back

Continue reading →
April 21, 2016

I have lung cancer: My medical care is excellent but the customer service stinks

Continue reading →
April 12, 2016

Dutch Bros. Baristas Stop Drive-Thru to Comfort Grieving Customer

Continue reading →
April 8, 2016September 13, 2016

Post Office Performance Is ‘Out Of Service’

Continue reading →
April 8, 2016April 8, 2016

What will become of the best airline in America?

Continue reading →
April 2, 2016

The Power of C.E.O. Activism

Continue reading →
March 24, 2016November 27, 2018

The Uber Model, It Turns Out, Doesn’t Translate

Continue reading →
March 17, 2016September 20, 2018

Refreshing Transparency in Response to Customer Critiques, Courtesy of BART San Francisco

Continue reading →
March 14, 2016March 14, 2016

Quotes From Executives Who Laughed Off Disruption When It Hit

Continue reading →
March 9, 2016

Medicare to Experiment With New Drug Pricing for Doctors, Hospitals

Continue reading →

Posts navigation

← Older posts
Newer posts →

Menu

  • Course Description

Categories

  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Customer Compatibility Exercise
    • Letter Writing Exercise
    • New Service Design Exercise
  • Course Resources
  • Uncategorized

Recent Posts

  • Blank Street Coffee Is Suddenly Inescapable
  • Costco CEO Craig Jelinek on Shareholders, Costco.com, and Hot Dogs
  • The Houston Furniture Legend Who Could Win $75M On The Astros World Series Run
  • Why Making a Change is So Hard
  • The Drive-Thru Awards

Recent Comments

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    • Course Description
    Proudly powered by WordPress | Theme: Cubic by WordPress.com.