Skip to content

Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Learning and Integration

February 28, 2016

What It’s Really Like to Risk It All in Silicon Valley

Continue reading →
February 26, 2016February 26, 2016

What Google Learned From Its Quest to Build the Perfect Team

Continue reading →
February 22, 2016February 26, 2016

Starbucks customers furious about new rewards program

Continue reading →
February 18, 2016February 26, 2016

The Last Days of Target Canada

Continue reading →
February 18, 2016February 29, 2016

Zenefits Scandal Highlights Perils of Hypergrowth at Start-Ups

Continue reading →
February 18, 2016February 29, 2016

U.S. and Apple Dig In for Court Fight Over Encryption

Continue reading →
February 17, 2016February 29, 2016

Letter from Apple CEO, Tim Cook: Balancing Customer Trust with Government Demands

Continue reading →
January 14, 2016September 18, 2016

United’s Quest to be Less Awful

Continue reading →

Posts navigation

Newer posts →

Menu

  • Course Description

Categories

  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Customer Compatibility Exercise
    • Letter Writing Exercise
    • New Service Design Exercise
  • Course Resources
  • Uncategorized

Recent Posts

  • Nice work week, if you can get it
  • Analysis Group’s CEO on Managing with Soft Metrics
  • How Cheesecake to Go Saved the Cheesecake Factory
  • Santa Fe BK Experiments With an Innovative Way to Pay All Employees Fairly
  • Inside Amazon’s Worst Human Resources Problem

Recent Comments

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    • Course Description
    Proudly powered by WordPress | Theme: Cubic by WordPress.com.