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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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September 21, 2016

Southwest Airlines Adds Standby Perks for Elite Frequent Flyers

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April 19, 2015October 19, 2020

The Guy Who Brings Your Lunch in Mumbai Now Also Brings You Anything From a New Phone to a Fresh Shirt

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May 7, 2014October 25, 2020

Navy officials recognize the importance of a good night’s rest and are shifting schedules accordingly

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January 28, 2014October 28, 2019

Transforming Customer Experiences
[Executive Program]

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    • Designing Service Excellence
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    • Customer Compatibility Exercise
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Recent Posts

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  • Inside Amazon’s Worst Human Resources Problem

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