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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

February 9, 2016September 13, 2016

What Airbnb Gets About Culture that Uber Doesn’t

https://hbr.org/2014/11/what-airbnb-gets-about-culture-that-uber-doesnt

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LinkPosted in Designing Service ExcellenceTagged ZapposBy Ryan Buell

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