March 24, 2016September 9, 2016 Can Customer Reviews Be ‘Managed?’ http://hbswk.hbs.edu/item/can-customer-reviews-be-managed?cid=spmailing-12792911-WK%20Newsletter%2003-23-2016%20(1)-March%2023,%202016 Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on Google+ (Opens in new window)Click to email this to a friend (Opens in new window)Click to share on LinkedIn (Opens in new window) Related