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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

May 2, 2016

How to start a mid-air fight: Put a first class cabin on the plane

http://mashable.com/2016/05/02/air-rage-first-class-inequality/#EZTusCZeKkqp

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LinkPosted in Designing Service Excellence, Managing CustomersBy Ryan Buell

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