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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

July 8, 2016

The Curse of the Loyal Sports Fan

http://www.theatlantic.com/magazine/archive/2016/07/the-curse-of-the-loyal-sports-fan/485594/

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LinkPosted in Managing Customers, Managing Employees, Service AnalyticsBy Ryan Buell

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