Skip to content

Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

February 22, 2017February 24, 2017

It Is Not The Year Of The Customer

http://www.huffingtonpost.com/entry/58ac6bbce4b029c1d1f88f30

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on Google+ (Opens in new window)
  • Click to email this to a friend (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)

Related

LinkPosted in Articles and Current Events, Managing CustomersBy Ryan Buell

Post navigation

← Audio engineering is making call center robots more ‘human’ and less annoying
Why Some Apps Use Fake Progress Bars →

Menu

  • Course Description

Categories

  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Letter Writing Exercise
    • New Service Design Exercise
  • Course Resources
  • Uncategorized

Recent Posts

  • Starbucks is going retro to make customers feel welcome again
  • This American Life: I Wish I Knew How to Force Quit You – AI Poetry
  • Massachusetts Question 5: Minimum Wage for Tipped Employees
  • ‘Up at Night’: Tipped Workers Fearful About Mass. Ballot Question to Hike Minimum Wage
  • GE completes three-way split, breaking off from its storied past

Recent Comments

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    • Course Description
    Proudly powered by WordPress | Theme: Cubic by WordPress.com.
    loading Cancel
    Post was not sent - check your email addresses!
    Email check failed, please try again
    Sorry, your blog cannot share posts by email.