Skip to content

Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

February 26, 2017

What’s the Value of a Like?

https://hbr.org/2017/03/whats-the-value-of-a-like?sf52845308=1

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on Google+ (Opens in new window)
  • Click to email this to a friend (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)

Related

LinkPosted in Managing CustomersBy Ryan Buell

Post navigation

← Fewer Niceties, Similar Price: Airlines Turn to ‘Basic Economy’ Fares
How to Get Better Customer Service, and Skip the Rage →

Menu

  • Course Description

Categories

  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Letter Writing Exercise
    • New Service Design Exercise
  • Course Resources
  • Uncategorized

Recent Posts

  • Consumer Financial Protection Bureau Customer Complaints Database
  • A “crazy generous concept”: $3 Espressos in NYC
  • Starbucks is going retro to make customers feel welcome again
  • This American Life: I Wish I Knew How to Force Quit You – AI Poetry
  • Massachusetts Question 5: Minimum Wage for Tipped Employees

Recent Comments

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    • Course Description
    Proudly powered by WordPress | Theme: Cubic by WordPress.com.
    loading Cancel
    Post was not sent - check your email addresses!
    Email check failed, please try again
    Sorry, your blog cannot share posts by email.