February 12, 2018February 22, 2018 Customers at the Back of the Line are Anxious – Can You Keep Them From Leaving? https://hbswk.hbs.edu/item/switching-queues-just-makes-customers-wait-longer-but-they-do-it-anyway?cid=sm-tw-sf84449419&sf84449419=1 Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on Google+ (Opens in new window)Click to email this to a friend (Opens in new window)Click to share on LinkedIn (Opens in new window) Related
