February 13, 2018October 2, 2018 Customers at the Back of the Line are Anxious – Can You Keep Them From Leaving? https://hbswk.hbs.edu/item/switching-queues-just-makes-customers-wait-longer-but-they-do-it-anyway?cid=wk-sm-tw-sf84704659&sf84704659=1 Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on Google+ (Opens in new window)Click to email this to a friend (Opens in new window)Click to share on LinkedIn (Opens in new window) Related
