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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

September 28, 2020September 28, 2020

How to (Actually) Change Someone’s Mind

https://hbr.org/2020/07/how-to-actually-change-someones-mind

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LinkPosted in Articles and Current Events, Managing CustomersBy Ryan Buell

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← Customer Complaints, and Their Ways of Complaining, Are On the Rise
Cranky customers, masked smiles redefine workplace culture: ‘Feels like we’re strangers’ →

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