During COVID, masked employees improve service quality perceptions

https://www.cobanoglu.com/post/do-masks-make-a-difference-in-customer-perception-of-service-quality?fbclid=IwAR3dV1vzOaaoiRYAIvpgspVuPCeexasNfrze8irjMFhbwoPR9JEoBJ2Rddw