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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

September 9, 2025September 9, 2025

The Starbucks Turnaround That Has Baristas and Customers Steamed

https://www.nytimes.com/2025/09/09/business/starbucks-turnaround-brian-niccol.html?smid=nytcore-ios-share&referringSource=articleShare

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LinkPosted in Managing Customers, Managing EmployeesBy Ryan Buell

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