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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

October 9, 2018

Believe It or Not, Airport Bathrooms Are Getting Better (and Cleaner)

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October 5, 2018

I spent 53 minutes in Amazon Go and saw the future of retail

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October 3, 2018

Workers at Marriott hotels in Boston go on strike

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September 20, 2018

Amazon May Open Up to 3,000 Cashierless Stores by 2021

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September 20, 2018

How VR is Transforming the Way Walmart Trains Associates

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September 19, 2018

John Hancock to sell only interactive life insurance

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August 28, 2018August 28, 2018

Fall 2018 Syllabus

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August 28, 2018August 28, 2018

Andy O’Brien: Creating a Customer Service Organization at HBS

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July 24, 2018September 19, 2018

Meet the disruptors shaking up the legal world

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May 25, 2018November 16, 2020

How Companies Can Identify Racial and Gender Bias in Their Customer Service

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    • Designing Service Excellence
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    • Managing Customers
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    • Service Automation
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    • Letter Writing Exercise
    • New Service Design Exercise
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