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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

October 1, 2021October 1, 2021

Restaurants and Hotels Push Back Against the Uptick in Customer Tantrums

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September 23, 2021September 23, 2021

New York Set to Pass Sweeping Laws to Improve Conditions for Delivery Workers

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September 14, 2021September 14, 2021

Before Renovating, They Had to Get Rid of the Current Occupants: Mice

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September 13, 2021September 13, 2021

Mass Attorney General Secures Refunds for Hundreds of Former Boston Sports Club Members

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September 1, 2021May 1, 2022

Fall 2021 Syllabus

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February 22, 2021February 22, 2021

Is this the end of tipping?

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December 16, 2020December 16, 2020

During COVID, masked employees improve service quality perceptions

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December 11, 2020December 11, 2020

Elon Musk: “There should be more time on the product or service itself…”

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December 5, 2020January 3, 2021

2020 MSO Service Bank

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December 3, 2020December 3, 2020

The Life of Zappos’s Pioneering CEO – Tony Hsieh

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  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Customer Compatibility Exercise
    • Letter Writing Exercise
    • New Service Design Exercise
  • Course Resources
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Recent Posts

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  • Inside Amazon’s Worst Human Resources Problem

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