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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

June 25, 2017November 27, 2018

After Travis Kalanick’s Resignation, Will Uber Really Change?

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June 20, 2017October 20, 2020

How Mumbai’s Dabbawallas and Flipkart Make Customers Smile

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June 17, 2017June 25, 2017

The Amazon-Walmart Showdown That Explains the Modern Economy

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June 16, 2017August 22, 2017

Amazon to Buy Whole Foods for $13.4 Billion

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June 9, 2017

Paying a Price for 8 Days of Flying in America

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June 5, 2017November 27, 2018

Uber hires Harvard Business School professor Frances Frei to solve its leadership problems

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May 30, 2017July 4, 2017

How to Trick People Into Saving Money

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May 21, 2017

The Restaurants Hurt Most by Minimum-Wage Hikes

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April 19, 2017

A Day in the Life of a Food Vendor

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April 16, 2017

United Airlines issues a new policy requiring crews to be booked sooner

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    • Designing Service Excellence
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    • Managing Customers
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    • Letter Writing Exercise
    • New Service Design Exercise
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