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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

December 22, 2016

An Inside Look at the Service Transformation Underway at U.S. Veterans Affairs

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December 21, 2016October 25, 2020

Six retailers agree to stop using on-call shift scheduling

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December 19, 2016

Harvard students help mom and pop shops get off the ground

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December 15, 2016September 20, 2018

Facebook Nudges Customers to Reduce Fake News

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December 14, 2016

A Simple Way to Measure Health Care Outcomes

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December 7, 2016

Anomalie: A transparent, tech-inspired wedding dress service

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December 5, 2016

Amazon opens line-free grocery store in challenge to supermarkets

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December 4, 2016

Obama’s CEO Secretary warns Trump: Don’t privatize the VA

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December 4, 2016

Don’t privatize the VA

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December 4, 2016

What companies get wrong about motivating their people

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