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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

November 7, 2016

The Harvard Business Review Slack bot gives free business and career advice

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November 5, 2016

At Trader Joe’s, Good Cheer May Hide Complaints

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November 4, 2016

Fixing Employee Engagement by Letting Workers Break Rules

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November 4, 2016

Six Ways to Get People to Solve Problems Without You

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November 4, 2016

Do Employees Work Harder for Higher Pay?

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October 31, 2016

The janitor felt invisible to Georgetown students — until one changed his life

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October 31, 2016October 25, 2020

MIT Robot Schedules Baby Deliveries

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October 28, 2016October 25, 2020

This ‘life-changing’ shift has made submariners much happier

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October 27, 2016January 25, 2017

Vernon Hill’s Bank Turns Profitable

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October 27, 2016October 27, 2016

Harvard Dining Contract Pays $35,000 per Year, Covers Copays

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  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
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    • Service Analytics
    • Service Automation
  • Course Exercises
    • Letter Writing Exercise
    • New Service Design Exercise
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