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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

September 19, 2016

The Agony of Trying to Unsubscribe

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September 19, 2016

Upgrade of full Red Line fleet could boost capacity, reduce wait times

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September 19, 2016

How Fun Can Change Behavior for the Better: World’s Deepest Trashcan

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September 19, 2016September 19, 2016

How Fun Can Change Behavior for the Better: Piano Stairs

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September 16, 2016

Hungry startup uses robots to grab slice of pizza

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September 15, 2016

Is the Customer Always Right? Crowdsourcing Critical Business Decisions

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September 14, 2016

The Hard Truth About Business Model Innovation

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September 13, 2016September 13, 2016

75 Customer Service Facts, Quotes, and Statistics

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September 10, 2016

The Knowledge Jobs Most Likely to Be Automated

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September 10, 2016September 10, 2016

Wells Fargo Fined $185 Million for Fraudulently Opening Accounts

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    • Designing Service Excellence
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    • Letter Writing Exercise
    • New Service Design Exercise
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