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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

September 15, 2016

Is the Customer Always Right? Crowdsourcing Critical Business Decisions

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September 14, 2016

The Hard Truth About Business Model Innovation

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September 13, 2016September 13, 2016

75 Customer Service Facts, Quotes, and Statistics

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September 10, 2016

The Knowledge Jobs Most Likely to Be Automated

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September 10, 2016September 10, 2016

Wells Fargo Fined $185 Million for Fraudulently Opening Accounts

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September 8, 2016

How To Pick the Fastest Line at the Supermarket

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September 7, 2016September 13, 2016

AA’s new campaign puts the onus on passengers to improve their own flying experience

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September 6, 2016September 7, 2016

Bloc’s Guarantee: Get a Job as a Programmer or Your Money Back

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September 1, 2016September 8, 2016

TD Bank Is Killing Its Money-Eating Coin Counters

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August 26, 2016November 5, 2016

Fall 2016 Syllabus

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    • Designing Service Excellence
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