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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

May 25, 2016

American Airlines waives man’s $200 change fee after witty letter

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May 17, 2016May 17, 2016

Amazon is Giving Away the AI Behind Its Product Recommendations

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May 12, 2016

Whole Foods’ Scaled-Down 365 Store Has Robots, but No Tattoo Parlor

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May 11, 2016September 5, 2018

Why is it so Painful to Buy a New Car?

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May 11, 2016November 13, 2018

Just How Good (or Bad) Are All the Jobs Added to the Economy Since the Recession?

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May 2, 2016

How to start a mid-air fight: Put a first class cabin on the plane

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May 1, 2016May 1, 2016

The Case For Making Restaurant Work Mandatory

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April 29, 2016

Designing the Commute of the Future

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April 24, 2016

Was Your Dog Walked? Your Phone Can Show You

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April 24, 2016

The Velvet Rope Economy

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    • Designing Service Excellence
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    • Managing Customers
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    • Letter Writing Exercise
    • New Service Design Exercise
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