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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

April 2, 2016

Managed by Q, an On-Demand Start-Up, Raises $25 Million

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April 2, 2016

The $15 minimum wage sweeping the nation might kill jobs — and that’s okay

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April 2, 2016

The Power of C.E.O. Activism

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April 1, 2016July 9, 2016

“Gmail Mic Drop” April Fools Joke Backfires for Google

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March 30, 2016

Strike is back on for U.S. airport workers seeking higher pay, job protections

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March 29, 2016November 27, 2018

Why A New Generation Of On-Demand Businesses Rejected The Uber Model

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March 28, 2016October 17, 2016

Can an Airline Cut “Turn Times” Without Adding Staff?

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March 28, 2016March 28, 2016

Protected: 2016 Spring Break Service Dispatches

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March 27, 2016September 20, 2018

How to Design (and Analyze) a Business Experiment

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March 27, 2016

Statisticians Found One Thing They Can Agree On: It’s Time To Stop Misusing P-Values

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    • Designing Service Excellence
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