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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

April 12, 2016

Dutch Bros. Baristas Stop Drive-Thru to Comfort Grieving Customer

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April 9, 2016November 13, 2018

Zingerman’s Offers Sandwiches And A Unique Business Strategy

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April 9, 2016September 7, 2016

A Story About The Power of Unconditional Service Guarantees

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April 8, 2016September 13, 2016

Post Office Performance Is ‘Out Of Service’

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April 8, 2016April 8, 2016

What will become of the best airline in America?

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April 6, 2016November 5, 2016

What life is like on $7.25 per hour

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April 6, 2016

How the $15 minimum wage will affect California state workers

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April 6, 2016

Do Happy Customers Lead to Happy Shareholders?

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April 4, 2016

Your next annoying text may come from your retailer

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April 3, 2016

How the $15 Minimum Wage Went From Laughable to Viable

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  • Articles and Current Events
    • Designing Service Excellence
    • Learning and Integration
    • Managing Customers
    • Managing Employees
    • Service Analytics
    • Service Automation
  • Course Exercises
    • Letter Writing Exercise
    • New Service Design Exercise
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