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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

March 12, 2016

Hospitals Adapt ERs To Meet Patient Demand For Routine Care

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March 11, 2016September 11, 2016

Risk and Data: A Tricky Business

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March 11, 2016

Inside Instacart’s quest to become the Uber of groceries

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March 9, 2016

Medicare to Experiment With New Drug Pricing for Doctors, Hospitals

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March 9, 2016March 9, 2016

App Gets Compensation for Delayed Flights and Dirty Hotel Rooms

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March 9, 2016

Hospitals Using Texts to Alleviate Anxiety

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March 9, 2016July 9, 2016

Airplane personal space provides room for debate

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March 4, 2016November 13, 2018

Managed by Q’s ‘Good Jobs’ Gamble

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March 4, 2016September 13, 2016

How a Radical Shift Left Zappos Reeling

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March 4, 2016March 4, 2016

Airlines to Introduce an ‘Economy Minus’ Class

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