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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

March 9, 2016

Hospitals Using Texts to Alleviate Anxiety

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March 9, 2016July 9, 2016

Airplane personal space provides room for debate

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March 4, 2016November 13, 2018

Managed by Q’s ‘Good Jobs’ Gamble

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March 4, 2016September 13, 2016

How a Radical Shift Left Zappos Reeling

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March 4, 2016March 4, 2016

Airlines to Introduce an ‘Economy Minus’ Class

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March 2, 2016March 2, 2016

How Brick and Mortar Retailers Can Compete With Amazon’s Shipping

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March 2, 2016

The Future of Food

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March 2, 2016

Training NFL Prospects and Office Workers

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March 2, 2016March 2, 2016

Dubai to Aukland: 17 Hours on the World’s Longest Flight

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February 29, 2016

What Can Healthcare Learn from the Cheesecake Factory?

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