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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

February 29, 2016

Disney Introduces Demand-Based Pricing at Theme Parks

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February 28, 2016

What It’s Really Like to Risk It All in Silicon Valley

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February 28, 2016September 28, 2016

What’s Your Approach To Your Queuing Experience?

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February 28, 2016

Amazon Sizes Up UK Restaurant Delivery Market

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February 28, 2016

Can Mickey make it big in Shanghai?

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February 28, 2016

Retailers Grapple With Wage Pressures as Unemployment Slides

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February 28, 2016

How Retailers are Missing Out on Singles

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February 26, 2016February 26, 2016

What Google Learned From Its Quest to Build the Perfect Team

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February 24, 2016February 26, 2016

Barista Learns Sign Language To Give Deaf Man ‘Same Experience As Everyone Else’

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February 23, 2016September 21, 2020

Harvard students have designed 160-square-foot ‘tiny houses’ that could be the future of weekend getaways

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