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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Author: Ryan Buell

September 26, 2020September 26, 2020

Customer Complaints, and Their Ways of Complaining, Are On the Rise

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September 23, 2020

Rent the Runway axes the Unlimited model

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September 15, 2020

The New M&A Playbook

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September 11, 2020September 21, 2020

With no contact and substantial space, Getaway’s tiny houses were ahead of their time

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September 7, 2020September 8, 2020

Is PG&E going to pay you back after power shutoffs?

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September 1, 2020September 1, 2020

Fall 2020 Syllabus

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September 1, 2020September 2, 2025

Managing Service Operations
[MBA Course]

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September 1, 2020September 1, 2020

Walmart Announces Membership Service in Attempt to Compete With Amazon

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August 31, 2020September 1, 2020

Advocates Want Amtrak to Prioritize Service Over Profit

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August 12, 2020October 27, 2020

My employees took pay cuts instead of layoffs. We’re doing better than ever.

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    • Designing Service Excellence
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    • Managing Customers
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    • Letter Writing Exercise
    • New Service Design Exercise
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