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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Articles and Current Events

April 2, 2024September 24, 2024

GE completes three-way split, breaking off from its storied past

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September 16, 2023September 17, 2023

Fighting for Customer Service

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September 12, 2023September 12, 2023

85% Is the Magic Number for Productivity

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November 20, 2022November 20, 2022

Blank Street Coffee Is Suddenly Inescapable

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November 1, 2022November 1, 2022

Costco CEO Craig Jelinek on Shareholders, Costco.com, and Hot Dogs

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October 23, 2022October 23, 2022

The Houston Furniture Legend Who Could Win $75M On The Astros World Series Run

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September 20, 2022September 20, 2022

Queen Elizabeth II: The Queue and the Cumbria expert who helped plan it

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September 20, 2022September 20, 2022

Zappos’ ‘Customer Service for Anything’ is a very human experience

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September 20, 2022September 20, 2022

You Can Call Zappos To Ask For Help On Anything—One Doctor Did And Was Able To Help 300 COVID-19 Patients

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September 20, 2022September 20, 2022

Retail Therapy: Zappos Offers to Listen to Pandemic Worries

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