Category: Managing Customers
Your next annoying text may come from your retailer
Long security lines await at American airports this summer
Queuing For Cash
“Gmail Mic Drop” April Fools Joke Backfires for Google
Can Customer Reviews Be ‘Managed?’
Customers Like Self-Service, Unless It Undermines Customer Support
Priceline’s CEO on Creating an In-House Multilingual Customer Service Operation
Fining Diners Who Don’t Show Up
