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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Managing Customers

March 14, 2016September 19, 2016

Some retailers use misleading ‘skinny mirrors’ in fitting rooms

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March 11, 2016September 11, 2016

Risk and Data: A Tricky Business

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March 9, 2016

Hospitals Using Texts to Alleviate Anxiety

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March 9, 2016July 9, 2016

Airplane personal space provides room for debate

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March 4, 2016March 4, 2016

Airlines to Introduce an ‘Economy Minus’ Class

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March 2, 2016March 2, 2016

How Brick and Mortar Retailers Can Compete With Amazon’s Shipping

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March 2, 2016March 2, 2016

Dubai to Aukland: 17 Hours on the World’s Longest Flight

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February 29, 2016

What Can Healthcare Learn from the Cheesecake Factory?

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February 29, 2016

Disney Introduces Demand-Based Pricing at Theme Parks

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February 28, 2016September 28, 2016

What’s Your Approach To Your Queuing Experience?

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