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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Managing Customers

February 28, 2016

Amazon Sizes Up UK Restaurant Delivery Market

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February 28, 2016

Can Mickey make it big in Shanghai?

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February 28, 2016

How Retailers are Missing Out on Singles

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February 22, 2016February 26, 2016

Starbucks customers furious about new rewards program

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February 21, 2016February 26, 2016

Twitter Introduces New Tools for Customers and Service Businesses to Interact

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February 18, 2016February 29, 2016

U.S. and Apple Dig In for Court Fight Over Encryption

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February 18, 2016February 26, 2016

Delta, in Alliance With Danny Meyer, Aims to Elevate Airline Food

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February 17, 2016February 29, 2016

Letter from Apple CEO, Tim Cook: Balancing Customer Trust with Government Demands

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February 15, 2016September 15, 2016

What drivelikeagirl.com tells us about the future of your digital privacy

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February 7, 2016February 26, 2016

World’s Most Overstaffed Airline Can’t Find Stranded Passengers

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