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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Managing Customers

November 1, 2018November 28, 2018

HBS After Hours: How Bad is Airline Service, Really? And Other Customer Service Complaints

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October 29, 2018

Making work meaningful: A leader’s guide

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October 24, 2018October 29, 2019

The Awkward Etiquette of iPad Tipping

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October 22, 2018November 27, 2018

Uber’s secret weapon is its team of economists

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October 9, 2018

Why this restaurateur believes in “foolishly spending” 5% of their budget

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October 9, 2018

Believe It or Not, Airport Bathrooms Are Getting Better (and Cleaner)

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October 5, 2018

I spent 53 minutes in Amazon Go and saw the future of retail

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July 24, 2018September 19, 2018

Meet the disruptors shaking up the legal world

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May 5, 2018May 5, 2018

Why Some Pre-Order Food and Then Wait in Line

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April 20, 2018November 16, 2020

Beyond Starbucks: How Racism Shapes Customer Service

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Recent Posts

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  • Massachusetts Question 5: Minimum Wage for Tipped Employees

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