
Category: Managing Customers


9 Levers for Improving Customer Satisfaction

Competing on Customer Journeys

The Behavioral Economics of Recycling

How Should Managers Respond to Service Quality Competition?

You may not have to haggle for the next car you buy

Snapchat’s Teen Fans Wince as App Catches On With Their Folks

Fly-Along Companions Offer a Way for Older People to Travel

Why Customers Should Stand on Both Sides of an Escalator
