Category: Managing Customers
Amazon is Giving Away the AI Behind Its Product Recommendations
Why is it so Painful to Buy a New Car?
How to start a mid-air fight: Put a first class cabin on the plane
Was Your Dog Walked? Your Phone Can Show You
The Velvet Rope Economy
I have lung cancer: My medical care is excellent but the customer service stinks
The most unexpected hospital billing development ever: Refunds
A clever Harvard experiment with cafeteria workers suggests a simple way to get better work from your employees
