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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Managing Employees

October 24, 2020October 26, 2020

Home Depot Won a Lot of Customers During the Pandemic. The Trick Is Keeping Them.

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October 8, 2020October 19, 2020

Out of work since lockdown, Mumbai’s dabbawalas are all set to return

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October 7, 2020October 7, 2020

Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

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September 28, 2020September 28, 2020

Cranky customers, masked smiles redefine workplace culture: ‘Feels like we’re strangers’

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August 12, 2020October 27, 2020

My employees took pay cuts instead of layoffs. We’re doing better than ever.

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March 31, 2020October 27, 2020

Gravity Payments employees volunteer to take pay cut as revenue drops 50% during COVID-19 crisis

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November 3, 2019November 3, 2019

If You Can Manage a Waffle House, You Can Manage Anything

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October 13, 2019October 25, 2020

The World’s First Scrum Restaurant: Riccardo’s “A Taste of Tuscany” in London

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October 2, 2019November 1, 2022

The $15 minimum wage doesn’t just improve lives. It saves them.

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September 12, 2019October 29, 2019

Counter Service Tipping: Who Gives?

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