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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Managing Employees

September 12, 2019October 29, 2019

Counter Service Tipping: Who Gives?

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August 22, 2019October 29, 2019

DoorDash Promises Delivery Workers Will Earn More (and Keep Tips)

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August 14, 2019August 27, 2019

The Rise of the Virtual Restaurant

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July 21, 2019October 29, 2019

My Frantic Life as a Cab-Dodging, Tip-Chasing Food App Deliveryman

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July 15, 2019August 27, 2019

As technology ratchets up the stress, low-wage jobs have become some of the hardest in America

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March 10, 2019

Make Customers Happier with Operational Transparency

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March 1, 2019March 10, 2019

Operational Transparency

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November 29, 2018November 29, 2018

How Backcountry’s Support Reps Go the Extra Mile — And Get Invited to Their Customers’ Weddings

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November 13, 2018November 13, 2018

Examples of the Good Jobs Strategy in Action

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November 6, 2018

New Laws Aim to Make Work Hours More Predictable

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Recent Posts

  • Is this the end of tipping?
  • During COVID, masked employees improve service quality perceptions
  • Elon Musk: “There should be more time on the product or service itself…”
  • 2020 MSO Service Bank
  • The Life of Zappos’s Pioneering CEO – Tony Hsieh

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