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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Managing Employees

March 28, 2018October 27, 2020

A Find at Gap: Steady Hours Can Help Workers, and Profits

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March 9, 2018October 29, 2018

Digital Dabbawalas: From delivering dabbas to offering click-based services

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February 19, 2018February 22, 2018

The Parts of Service That Should Never be Automated

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February 3, 2018

Employees say Whole Foods is using ‘scorecards’ to punish them

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November 11, 2017

Plugging Into the Gig Economy, From Home With a Headset

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November 8, 2017October 29, 2018

A year after PM Modi’s endorsement, Mumbai’s ‘Digital Dabbawalas’ bask in success

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October 20, 2017October 20, 2017

Why Should Companies Invest in Employees?

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October 8, 2017

Stickin’ with The Pig: A tale of loyalty and loss

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September 25, 2017

Target to Boost Minimum Wages in Battle for Store Workers

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July 27, 2017

Using people analytics to drive business performance: A case study

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