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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

Category: Managing Employees

June 26, 2017October 29, 2019

A ‘very credible’ new study on Seattle’s $15 minimum wage has bad news for liberals

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June 20, 2017October 20, 2020

How Mumbai’s Dabbawallas and Flipkart Make Customers Smile

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May 21, 2017

The Restaurants Hurt Most by Minimum-Wage Hikes

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April 19, 2017

A Day in the Life of a Food Vendor

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April 11, 2017

United’s Unfriendly Skies

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April 2, 2017November 27, 2018

How Uber Uses Psychological Tricks to Push Its Drivers’ Buttons

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February 21, 2017

Sanctuary restaurants vow to protect undocumented workers

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February 12, 2017October 25, 2020

The End of Employees? The Rise of Contractors

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January 2, 2017

What We Learned About Management in 2016, in 19 Charts

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December 22, 2016

An Inside Look at the Service Transformation Underway at U.S. Veterans Affairs

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