Category: Articles and Current Events
How Companies Can Identify Racial and Gender Bias in Their Customer Service
Japanese Rail Operator Says Sorry For ‘Inexcusable’ Departure 25 Seconds Early
Why Some Pre-Order Food and Then Wait in Line
Beyond Starbucks: How Racism Shapes Customer Service
Metro Bank faces shareholder rebellion over payments to firm owned by chairman’s wife
When Retail Workers Have Stable Schedules, Sales and Productivity Go Up
A Find at Gap: Steady Hours Can Help Workers, and Profits
How Facebook’s Past Data Policy Has Come Back to Haunt It
