Category: Articles and Current Events
Can an Airline Cut “Turn Times” Without Adding Staff?
How to Design (and Analyze) a Business Experiment
Statisticians Found One Thing They Can Agree On: It’s Time To Stop Misusing P-Values
The Uber Model, It Turns Out, Doesn’t Translate
Can Customer Reviews Be ‘Managed?’
Customers Like Self-Service, Unless It Undermines Customer Support
Priceline’s CEO on Creating an In-House Multilingual Customer Service Operation
On the front line of the fight for $15
